Data Privacy Notice — Dr. Chiro

1. Introduction

Your personal data is yours. We hold it because we need it to look after you, and we take that responsibility seriously.

Everything we collect, use, disclose and store is handled in line with Singapore’s Personal Data Protection Act 2012 (PDPA), and only for purposes connected to your care and our services.

2. What We Collect

Depending on your circumstances, this may include:

• Your full name
• Contact details — phone number and email address
• Identification details, where these are required
• Medical and health-related information
• Appointment and treatment records
• Payment and billing information
• Anything else you choose to share with us

3. Why We Collect It

We use your data to:

• Provide chiropractic and wellness care
• Assess your condition and build a care plan suited to you
• Book and manage your appointments
• Stay in touch with you about your care
• Process payments and keep accurate billing records
• Meet our legal and regulatory obligations
• Run the day-to-day administration of the clinic

We will only use your data for purposes a reasonable person would consider appropriate in the circumstances.

4. Consent

When you give us your personal data, you’re consenting to us collecting, using and disclosing it for the purposes set out above.

Where sensitive data is involved — health information, photographs, testimonials — we will ask for your explicit consent first. You can withdraw that consent at any time, subject to legal and operational limitations.

5. Images, Testimonials and Marketing

We will never use your photograph, testimonial or case details in our marketing without your written consent.

You are free to decline, and free to withdraw your consent later if you change your mind.

6. How We Protect It

We take reasonable and appropriate steps to keep your data safe:

• Physical records are stored securely
• Access is limited to authorised personnel
• Digital systems are password-protected
• Our data protection practices are reviewed regularly

7. How Long We Keep It

We keep your personal data only as long as we need it — to fulfil the purpose it was collected for, and to meet our legal, regulatory and operational obligations.

Once it’s no longer needed, it is securely disposed of or anonymised.

8. Sharing With Third Parties

We do not sell your personal data, and we do not share it with third parties for their marketing.

Where necessary, your data may be disclosed to:

• Service providers who support our operations, such as payment processors and IT systems
• Regulatory or legal authorities, where the law requires it

Any third party we work with is expected to maintain confidentiality and meet data protection standards.

9. Access and Correction

You can ask to see the personal data we hold about you, and to have anything inaccurate or incomplete corrected.

Please put your request in writing. We may need reasonable time to process it.

10. Withdrawing Consent

You can withdraw your consent at any time by contacting us.

Two things to be aware of: withdrawing consent may limit our ability to provide care, and some data may still need to be retained where the law requires it.

11. Data Protection Contact

For any question, request or concern about your personal data, please contact us in writing:

Email: Marketing@drchiro.com.sg Phone: 9352 8828 Attn: Data Protection Officer