1. Scope and Application These Terms & Conditions (“Terms”) apply to Care Plans and related services purchased from Dr. Chiro Pte. Ltd. (“Dr. Chiro”, “the Clinic”, “we”, “us” or “our”).

Clients should review these Terms before purchasing a Care Plan. The applicable invoice, Care Plan documentation and informed-consent documentation should also be read where relevant.

2. Care Plans A Care Plan consists of the number of consultations, chiropractic sessions and/or other services specified in the applicable Care Plan, invoice or written documentation.

Recommendations regarding frequency and duration of care are based on the client’s circumstances and assessment at the relevant time. Individual responses vary and no particular result is guaranteed.

3. Fees and Payment Care Plan fees and payment arrangements will be communicated before purchase. Payment may be made through payment methods accepted by the Clinic.

Complimentary, promotional, bonus or free sessions have no independent cash value and cannot be redeemed or exchanged for cash.

Where instalments or staged payments are agreed, the client remains responsible for payments falling due in accordance with the agreed arrangement, subject to applicable law.

4. Strictly Non-Refundable – Management Exception Only All Care Plan fees paid are strictly non-refundable. No cash refund will be provided except where expressly approved in writing by Dr. Chiro management, in management’s discretion on a case-by-case basis, or where otherwise required by applicable law.

Management may consider exceptional circumstances but is not obliged to approve a refund merely because a request has been submitted.

• Any exceptional refund must be expressly approved in writing by management.
• Approval may be subject to conditions, deductions and applicable administrative costs.
• An exception does not create a general entitlement to a refund.
• An exception does not constitute an admission of negligence, liability or wrongdoing.
• An exception does not establish a precedent for another client or circumstance.

A client’s decision to discontinue care, withdraw consent, change their mind, fail to attend, relocate, become unavailable, or otherwise not use remaining services does not, by itself, create an entitlement to a cash refund.

5. Exceptional Refund Calculation Where management approves an exceptional cash refund, the amount will not necessarily be calculated simply by subtracting used sessions from the original Care Plan price.

Services already utilised may be recalculated at the applicable individual or non-Care-Plan rate. Discounts, complimentary sessions, promotional benefits, products supplied, administrative costs and other benefits associated with the Care Plan may be taken into account, to the extent permitted by applicable law.

No exceptional refund is due unless and until it has been approved in writing by management.

6. Non-Transferable Care Plans Care Plans are strictly non-transferable unless management expressly approves an exception in writing.

Where a transfer is approved as a goodwill arrangement, the recipient must satisfy the Clinic’s assessment, health-history and informed-consent requirements before receiving care. A transfer does not automatically extend the original validity period and does not create a precedent.

7. Care Plan Validity and Expiry Care Plans must be utilised within the validity period stated on the applicable Care Plan or invoice. Unused services remaining after expiry may lapse and have no cash value.

Management may consider a written request for an extension in exceptional circumstances. Any extension is subject to approval and any conditions specified by the Clinic.

8. Suspension or Freezing of a Care Plan A client may request a temporary suspension or freeze where circumstances make attendance impracticable. Approval is not automatic and may be subject to supporting documentation, a defined suspension period and other reasonable conditions.

A suspension or freeze does not create a cash-refund entitlement and does not necessarily extend the Care Plan unless the Clinic expressly confirms an extension in writing.

9. Appointments, Cancellations and No-Shows Clients should provide reasonable notice when cancelling or rescheduling appointments. The Clinic may maintain appointment-cancellation and no-show rules appropriate to its operations and may communicate those rules separately.

Repeated late cancellations or missed appointments may affect future scheduling. Any fee or treatment-credit consequence will be applied only where it has been properly communicated and is permitted by applicable law.

10. Late Arrivals Clients who arrive late may receive a shortened appointment where clinically and operationally appropriate, or may be asked to reschedule. The Clinic will not compromise safety or the appropriate standard of care in order to complete a session within insufficient remaining time.

11. Discontinuation and Withdrawal of Consent Clients are free to discontinue chiropractic care and may withdraw consent to further procedures at any time. No further chiropractic procedure will be performed without the client’s consent.

Discontinuation of care or withdrawal of consent does not, by itself, cancel the financial terms of a Care Plan or create an entitlement to a refund of unused Care Plan fees.

12. Informed Consent Chiropractic care is subject to a separate informed-consent process. Clients are encouraged to ask questions and provide accurate information relevant to their care.

The informed-consent documentation relates to consent for care. These Terms primarily govern the commercial and administrative terms of the Care Plan.

13. No Guarantee of Results No recommendation, estimated duration or frequency of care, Care Plan, statement or communication by the Clinic constitutes a guarantee, warranty or promise of a particular clinical outcome. Responses to care vary between individuals.

14. Medical Assessment, Referral and Other Healthcare Where appropriate, a client may be advised to seek assessment or care from a medical practitioner or another healthcare professional. The client remains responsible for deciding whether to seek such care and for promptly seeking appropriate medical attention where necessary.

Nothing in a Care Plan requires the Clinic to provide a service that the practitioner considers inappropriate in the circumstances.

15. Products, Supplements, Orthotics and Custom Goods Opened, consumed, used, personalised or custom-made products, supplements, orthotics and other personal-use goods are non-refundable except where otherwise required by applicable law.

Requests concerning unused and unopened non-custom goods may be considered according to the applicable product terms and circumstances.

Custom or personalised goods may require separate measurements, manufacturing lead times and supplier terms.

16. Promotions, Discounts, Credits and Complimentary Services Promotional pricing, credits, complimentary sessions, vouchers, bonuses and discounts are subject to any stated eligibility, validity and redemption conditions.

Unless expressly stated otherwise, such benefits have no independent cash value and may not be exchanged for cash.

17. Third-Party Payments Where another person or organisation pays for a client’s Care Plan, the Care Plan remains subject to these Terms.

The Clinic may require appropriate authority before discussing payment details or making a refund or transfer to a person other than the payer, subject to applicable privacy and legal requirements.

18. Outstanding Balances Amounts properly due under an agreed payment arrangement remain payable in accordance with that arrangement.

The Clinic may suspend non-urgent future services where an undisputed amount remains overdue, subject to applicable law and appropriate notice.

19. Payment Disputes and Chargebacks Clients are encouraged to contact Dr. Chiro directly regarding payment concerns so that the matter can be reviewed.

Initiating a payment dispute or chargeback does not, by itself, alter the applicable Care Plan terms or establish an entitlement to a refund.

Where a payment dispute or chargeback occurs, the Clinic may provide relevant payment records, Care Plan documentation, correspondence and other appropriate information to the payment service provider or financial institution as reasonably necessary to respond to the dispute, subject to applicable privacy and other legal requirements.

20. Client Records and Confidentiality Client records, clinical information and personal data are treated as confidential and will be handled in accordance with applicable Singapore law and the Clinic’s privacy and data-protection procedures.

Clients may submit a written request for access to their personal data and relevant clinical information held by Dr. Chiro. The Clinic may verify identity and authority before providing access.

Original clinical and administrative records remain under the custody and control of Dr. Chiro. Where appropriate, copies of or access to relevant information may be provided rather than original records.

Information relating to another individual, legally privileged material, information not required to be disclosed, or information otherwise protected or exempted under applicable law may be withheld or appropriately redacted.

21. Communications Clients are responsible for providing current contact information. The Clinic may communicate about appointments, Care Plan administration, requests and other service-related matters through the contact details provided by the client, including email, telephone or messaging services where appropriate.

Clients should not use ordinary messaging channels for emergencies or urgent medical concerns.

22. Client Responsibilities Clients are responsible for providing information that is accurate and complete to the best of their knowledge, informing the Clinic of material changes relevant to their care, and raising concerns promptly where reasonably possible.

Clients should follow reasonable clinic procedures relating to appointments, safety, privacy and conduct.

23. Respectful Conduct and Safety Clients, visitors and staff are expected to communicate and behave respectfully. Threatening, abusive, harassing, discriminatory, violent or seriously disruptive conduct will not be tolerated.

Where reasonably necessary to protect clients, staff or clinic operations, the Clinic may impose appropriate boundaries, require communications to be in writing, decline non-urgent attendance, or take other lawful and proportionate steps.

24. Clinic’s Right to Discontinue Services Dr. Chiro may discontinue or decline further non-emergency services where reasonably appropriate, including where there is abusive or threatening conduct, repeated serious non-compliance with clinic policies, non-payment, a breakdown of the professional relationship, or where continued care is considered inappropriate.

Any unused Care Plan value following such discontinuation will be dealt with in accordance with the applicable Care Plan terms and applicable law. This section does not permit the Clinic to disregard any non-excludable legal obligation.

25. Practitioner, Schedule and Operational Changes The Clinic may make reasonable changes to practitioner availability, appointment times, operating hours or service arrangements. Where a particular practitioner is unavailable, the Clinic may offer an alternative practitioner or rescheduling where appropriate.

A reasonable operational change does not automatically create an entitlement to a cash refund, although management may consider exceptional circumstances on a case-by-case basis.

26. Events Outside Reasonable Control The Clinic will not be responsible for delay or inability to provide a scheduled non-urgent service where caused by circumstances outside its reasonable control, such as building closure, utility failure, public emergency, government restriction, severe disruption or practitioner incapacity.

Where appropriate, the Clinic may reschedule, extend or make another reasonable arrangement for affected services.

27. Complaints, Cancellation and Exceptional Requests Complaints, requests to discontinue a Care Plan, refund requests, transfer requests, extension requests and other exceptional arrangements should be submitted in writing.

The Clinic may review relevant Care Plan documentation, informed consent, payment records, clinic records, correspondence and supporting documents.

Requests may take up to thirty (30) days to review, depending on the nature, circumstances and complexity of the matter. Submission of a request does not constitute approval of the remedy requested.

28. Goodwill Arrangements Dr. Chiro may, in its discretion, offer a transfer, extension, clinic credit, waiver, exceptional refund or other arrangement as a gesture of goodwill.

Any goodwill arrangement is specific to the circumstances, does not constitute an admission of negligence, liability or wrongdoing, does not amend the general policy for other clients, and does not create a precedent or future entitlement.

29. Limitation of Liability and Non-Excludable Rights To the fullest extent permitted by applicable law, Dr. Chiro shall not be responsible for loss arising solely from circumstances outside its reasonable control, a client’s failure to disclose relevant information, failure to follow reasonable instructions, or misuse of products or services.

Nothing in these Terms is intended to exclude, restrict or modify liability for negligence, or any statutory, consumer or other right or remedy, to the extent that such liability, right or remedy cannot lawfully be excluded, restricted or modified under Singapore law.

30. Severability If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or severed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

31. No Waiver If the Clinic does not immediately enforce a provision of these Terms, that does not necessarily constitute a waiver of the provision or prevent the Clinic from relying on it later, subject to applicable law.

32. Conflicting Documents and Entire Care Plan Terms These Terms should be read together with the applicable Care Plan, invoice and any document expressly incorporated into the transaction.

If there is a direct inconsistency, the more specific written term expressly agreed for the particular Care Plan will generally prevail over a general website term, subject to applicable law.

The informed-consent documentation governs consent to care and does not, by itself, replace the commercial terms of the Care Plan.

33. Changes to Website Terms Dr. Chiro may update these website Terms from time to time. Updated Terms apply prospectively and will not retrospectively alter the contractual terms applicable to an existing Care Plan unless agreed with the client or otherwise permitted by applicable law.

The Clinic may retain dated versions of these Terms for administrative and record-keeping purposes.

34. Governing Law These Terms are governed by and interpreted in accordance with the laws of Singapore.

35. Contact Dr. Chiro Questions, complaints, cancellation requests, requests for exceptional arrangements and requests relating to client records may be submitted through the following official contact channels:

Email: marketing@drchiro.com.sg WhatsApp: 9352 8828

Requests requiring review may take up to thirty (30) days, depending on the nature and complexity of the matter.